- Treating Customers Fairly is central to Al Madina’s Corporate Culture.
- Our Products and Services are brought to you only through your chosen intermediary, who is your Advisor OR through a team of dedicated & trained Insurance Professionals of Al Madina who will advise you correctly and appropriately on your Risks.
- We undertake to provide you with clear information before, during and after the point of sale, taking into account your circumstances.
- You may expect our Products to perform as you have been led to expect and to receive service to equal standards.
- We shall try to assist in every reasonable way, should you need to effect a change to your Policy cover.
- If on any occasion our service falls below the standard you expect, please feel free to contact our designated Customer Complaint official.
Ahmed Mohamed AlShueili
“I would like to send my appreciation to Mr. Ramesh ( Point of Contact for BP from Al Madina) and Al Madina ( BP Contact) for his commitment to our requests for all medical requirements..”
Mohammed Al Mukhainy
“Our words can’t express our thanks to you. Appreciate you for endless support and professionalism.”
Al Madina is considered one of the reliable insurance that you can depend on. My two years experience with Al Madina were very professional, cooperative and proactive towards customer satisfaction.
Thank you Al Madina, thank you Al Madina employees.
Al Madina Insurance provided the best service to my requirement. Beside there service, they have are really kind, hardworking and well educated employees which makes it easier to communicate and get the best possible insurance cover for the customers
I take pleasure to thank Al Madina Takaful – Ruwi Claims team for their outstanding service in efficient and speedy completion of my Claim transaction. I am very happy to be associated with them.